Questions with many inquiries from customers are posted in Q & A format.
If you have any questions not listed here, please do not hesitate to contact us by phone or e-mail.
If you click on the question (Q) bar, the answer (A) will be displayed.
About accommodation
What time is check-in / check-out?
Is it possible to check in in advance?
Until what time is check-in OK?
Is there a curfew?
Can I extend the checkout time?
Could you keep my bags sent by post or home delivery?
Can I keep my luggage even after checking out?
When is the payment of accommodation fee?
Is it possible to pay by credit card?
Can I use a courier service?
About the public bath
Is the bath hot spring?
Can I drop in for a day trip?
What about bathing time?
For reservation
When can we reserve accommodation?
What time is the reservation phone OK at night?
When will the number of people increase or decrease okay?
When will the cancellation fee be charged?
When is it possible to make an Internet reservation?
Can I wait for my stay?
About transportation
Where is the nearest interchange?
How long does it take from Tokyo to go by car?
Do I need a chain when I go by car in winter?
When going by train, where is the nearest station? Also, what is the transportation from the station?
When using a bus, where is the nearest bus stop?
Is there a parking lot?
Is the parking lot free?
Internet environment
Can I use the Internet?
Can I use Wi-Fi?
Do you set anything?
Is there a PC rental?
Other
Questions from customers are accepted from time to time.
Please feel free to contact us.
TEL：0270-25-0353
Mail：hotel-wakamatsu@kl.wind.ne.jp